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Resident Services Coordinator

Apply For This Position Oakland , California

Our client is seeking a Resident Services Coordinator to join their Affordable Housing, Senior Living Community.

This community is a picturesque facility surrounded by parks and vineyards that allows its senior residents to enjoy their current lifestyle while putting a plan in place for their future needs. The Resident Services Coordinator is the liaison between management and the community and will provide a warm welcome to new residents through orientation and ongoing support to current residents throughout their stay.

The Resident Services Coordinator will counsel to its senior residents and will deal with sensitive personal concerns and therefore must have a background in coaching and problem solving. This is a temp-to-hire opportunity with a strong opportunity for hire for the right candidate. If you have a passion for providing residents with compassion, inclusion, and innovative services, apply today for immediate consideration!

 

Essential Responsibilities
  • The Resident Services Coordinator facilitates the entry of new residents to the community by providing orientation to the apartment.
  • The Resident Services Coordinator assists with new staff orientation in the areas of new resident orientation, resident rights, and resident confidentiality.
  • Provides individual listening and advisory services to residents.
  • Assists resident in locating support services for personal concerns such as anxiety, bereavement, and depression or access to outside services such as financial management or a psychologist.
  • Reviews notes and information collected to identify problems and concerns, to define goals, and makes recommendations to management.
  • Recommends improvements in services, policies, or procedures to prevent future complaints of similar nature to management.
  • Interacts with other staff to discuss available solutions, new resources or techniques, and to share information.
  • Provides support to residents and families when a move to higher level of care is necessary.
  • Advises residents and management of safety hazards posed by a cluttered apartment and implements policy to bring condition of the apartment into compliance.
  • Prepares risk reports for management with suggestions to prevent or minimize loss.
  • Contacts vendors and operating departments on behalf of residents to ensure that services, supplies, and equipment are received by promised date.
  • Contacts responsible parties to plan resident moves to higher levels of care or out of the building within the community time guidelines for apartment turn over.
  • Explains policy, procedure and residents’ rights; addresses resident concerns and performs other forms of resident/administrative liaison.

 

Education, Experience, and Requirements
  • 1+ years' experience in an equivalent position, working in social services, with the homeless population, or in case management
  • Experience in coaching, counseling and problem solving
  • Experience working with elderly population or residents preferred
  • Compassionate, supportive, and emotionally mature professional
  • Ability to remain responsive to resident needs while attending to multiple tasks
  • Strong communication skills and ability to work effectively with residents, families, vendors, and the interdisciplinary care team
  • Ability to understand and uphold policies, procedures and regulations applicable to different levels of care

 

Submit your resume TODAY for consideration!

 

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JWilliams Staffing, Inc. An Equal Opportunity Employer M/F/Disability/Veterans.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to local Fair Chance Ordinances.



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