Homebuilding, Apartment, & Real Estate Jobs

Resident Relations & Customer Service Representative

Apply For This Position Irvine, California

Our client, a premier property management company, is seeking a Community Relations Representative to join their fast-paced, resort-style apartment community!

The Community Relations Representative will provide administrative support and customer service in the leasing office. This role serves as the first point of contact for prospect and resident interactions and inquiries. Applicants must have superior customer service skills and a desire to help others. Apply today for immediate consideration!

 

Job Duties:
  • Solves simple to complex resident relations issues in a timely manner.
  • Assists residents with the move-in and move-out process as needed.
  • Performs resident retention calls according to guidelines currently in place.
  • Ensures that all relevant information regarding resident concerns and requests are accurately recorded.
  • Provides input regarding how to continually improve and provide more efficient resident relations.
  • Facilitates the resident retention process which includes renewal paperwork.  
  • Assists with achieving financial goals through closing on renewals and transfers, participating in leasing goals and communicating the value of the communities.
  • Process resident applications, lease documents and related paperwork as needed.
  • Performs community inspections to ensure aesthetics are maintained to company expectations.
  • Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation.  
  • Follows up with unresolved resident concerns in surveys or reviews as needed.
  • Completes and submits final account statements (FAS).
  • Manages the eviction process from beginning to end.
  • Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.)

 

Qualifications
  • High School Diploma or equivalent work experience
  • 1 year of experience in customer service and administrative environment preferred
  • Superior customer service skills and a desire to help people
  • Ability to handle basic accounting principles and concepts
  • Excellent written and oral communication and interpersonal skills
  • Schedule may require work on weekends, holidays and evenings
  • Regular, consistent and timely attendance required

 

 

 

Submit your resume TODAY for consideration!

 

 

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JWilliams Staffing, Inc. An Equal Opportunity Employer M/F/Disability/Veterans.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to local Fair Chance Ordinances.



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