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Customer Support Representative

Apply For This Position Aliso Viejo, California

Excellent opportunity to grow your career in a highly successful company with a fantastic culture! Our client is seeking a detail-oriented Customer Service Rep to join their team.

With a rapidly growing customer base, our client is adding new team members to their customer support group. The Customer Support Representative will be responsible for front line customer facing support for suppliers. The ideal candidate will be experienced in and passionate about customer support.

Job scope and responsibilities:
  • Manage inbound phone calls coming into the support line and all inbound email customer inquiries that come into the support queue
  • Escalate any issues that cannot be addressed by tier 1 support or tier 2 support
  • For pending cases, provide updates to the customer to keep them up to speed on progress of their support ticket
  • Maintain detailed case history in a case tracking system
  • Assist registered suppliers with the onboarding process
  • Document customer support processes as required
  • Report any customer feedback regarding product enhancement requests to the product management team
Experience and education:
  • High school diploma required; associate degree or college degree preferred
  • Minimum of 1 year experience in customer support
  • Excellent written and verbal communication skills, with an emphasis on listening
  • Must be able to juggle being on the phone and using multiple online system interfaces to locate information for callers
  • Ability to deal effectively with people while maintaining a professional and positive attitude
  • Proven ability to troubleshoot and solve problems
  • Understanding of invoice and purchase order document formats is a big plus
  • Experience with Salesfore.com CRM is a big plus


Qualities and Skills:
  • Smart – Easily grasps complex technical and business problems and quickly arrives at viable solutions
  • Detail Oriented – Exhibits a natural inclination to pay careful attention to details
  • Ethical – Consistently demonstrates high standards of personal integrity
  • Natural Troubleshooter – demonstrates “out of the box” thinking when presented with a difficult challenge
  • Gets Things Done – Implements solutions quickly and with excellent quality
  • Personable – Relays a professional and courteous attitude to customers and co-workers


Send in your resume TODAY for consideration!


JWilliams Staffing, Inc. An Equal Opportunity Employer M/F/Disability/Veterans.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to local Fair Chance Ordinances.

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