Talent Spotlight: March 2023

Posted: March, 10, 2023 | Categories: Company and Industry News

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John L.

Over 20 years of property management experience
Directs multifamily operations, internal communications, and revenue management for class A+ lease-up new development high rise assets spanning 500 to 800 units per site, 30 to 50 story high rises
Recruited from ground zero & built a team of up to 135 associates as portfolio growth occurred to execute on new development construction pre-lease periods, initial lease-ups, and stabilized assets
Completed 3 conventional lease-ups since 2017 consisting of around 2,000 multifamily units.

Approximately 20 years of property management experience
Oversees and provides direction for community appearance, including curb appeal, exterior appearance, and vacant unit interior appearance
Responsible for the overall operation of the property including, driving the development and growth of the team , assure compliance of company policies and procedures, maintain high occupancy levels by keeping informed of market conditions
Repeatedly recognized for outstanding performance and consistently exceeding financial goals: increased NOI year over year, ranked 1st place company-wide for lowest turnover cost, Exceeded NOI and GPR expectations multiple years, Manager of the Year.

Served as project manager for several multi-disciplinary initiatives ranging from the simultaneous acquisition of four challenged assisted living properties to the selection, utilization review and optimization of the company-wide clinical, sales and operations software platform.
Researched & advocated for industry best practice, prepared feasibility studies, wrote grant and award applications, submitted requests for exceptions to the state, conducted market research, drafted business plans, and wrote policy and procedures to support operational changes and innovations.
Developed, deployed, and maintained a bottom-up quality assurance performance improvement program.
Authored and directed all Covid-19 readiness and response across entire multi-facility organization.

Prepared market ready apartments, which may include general repairs, housekeeping duties, and any necessary duties to provide our residents with that quality move in experience.
Responded to resident requests in a timely manner and with a professional attitude.
Expert on knowledge of maintenance functions such as plumbing, HVAC.
Reported any maintenance concerns on vacant units, models, and common areas, to the Management.
Performed routine maintenance as scheduled.
Assigned & performed duties as assigned, in a timely manner.
Delivered superior customer service and represented the company in a professional manner at all times.

4+ years of residential leasing experience
Assist prospects in qualifying for apartment homes by collecting appropriate information and initiating background checks
Handles work orders, service requests, rent & expense payments
Conducts inspections, processes rent applications, schedules property showings
Delivers unmatched service to residents to exceed their expectations, while maintaining resident retention
Strong Communication and Interpersonal Skills
Property management software knowledge: YARDI, CRM, Appfolio

Bachelor of Science, Business Marketing, CA RE License
15+ years of commercial and multifamily real estate experience
Manages day to day business operations including renovations, budgets, marketing and leasing
Process applications, run background/credit checks, answer emails, phone calls, performs unit inspections
Lead, trained, managed, staff of maintenance and leasing
Proficient in Microsoft Office, AppFolio, Zillow,