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Customer Service Coordinator

Apply For This Position Pacoima, California

Our client, a respected & growing flooring manufacturer, is seeking a Customer Service Coordinator! This company’s success is highly attributed to their consistent product development, variety of options, and affordability for high quality materials.

The Customer Service Coordinator will oversee a team of representatives who will offer excellent customer service. The ideal candidate will possess excellent communication skills, exceptional knowledge of the product, and the ability to lead and promote the vision of the company.

Apply today for consideration!

 

Responsibilities:
  • Lead and oversee the work of a team of employees and offer excellent customer service.
  • Maintain compliance with policies and procedures.
  • Display extensive product knowledge
  • Promote the vision of the organization and motivate the team to perform at their best.
  • Monitor and collect information regarding employee attendance, tardiness, performance break logs, and vacation requests for manager review & approval
  • Assist with employee performance reviews and training
  • Conduct quality assurance surveys with customers and report findings to the staff.
  • Communicate with the customers through telephone, electronically, or face-to-face. This includes but is not limited to verifications, processing and releasing orders, applications, forms and requests, returns, and payments
  • Handle customer complaints & respond promptly to customer inquiries
  • Obtain and evaluate all information needed for handling inquiries and complaints
  • Communicate and coordinate with internal departments
  • Submit daily forms/logs (check/credit card/ACH), perform and prepare cash/check deposits when needed, monitor petty cash, and resolve open COD orders daily

 

Qualifications:
  • High school diploma, general education degree or equivalent
  • Minimum of 2 years’ customer service experience required
  • Knowledge of the flooring industry is a plus
  • Experience with Netsuite is a plus

 

Skills:
  • Highly organized and efficient multi-tasker
  • Great presentation skills
  • Strong decision making and communication skills
  • Excellent leadership & a positive attitude
  • Ability to think critically and analyze efficiently
  • Ability to remain calm under strict conditions and pressures
  • Working knowledge of the MS-Office suite, especially Excel

 

 

Submit your resume TODAY for consideration!

 

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JWilliams Staffing, Inc. An Equal Opportunity Employer M/F/Disability/Veterans.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to local Fair Chance Ordinances.



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