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John Murphy, best-selling author, speaker, and management consultant, wrote The How of Wow, which speaks to the world of excellent customer service. As founder and president of Venture Management Consultants, he has been around the world to help the world's leading organizations make a positive change not only within their company, but also their customer service tactics. He has gone on to write several other books such as, Reinvent Yourself: A Lesson In Personal Leadership, Pulling Together: The Power of Teamwork, and Get a Real Life: A Lesson in Personal Empowerment.
You can read the Introduction from The How of Wow here.
