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Posted On: February, 11, 2013 | Categories:
Sales and Customer Service
Listening is one of the most important factors in the sales process, as well as one of the most commonly overlooked. Listening is not only hearing what is being said, but also includes your response to the message. The way you move and react as you listen to a potential buyer reveals your true intentions. In short, your actions speak louder than words.
Posted On: February, 1, 2013 | Categories:
Sales and Customer Service
Building up our 'boldness muscle'? and learning how to dismantle our discomforts can help us achieve our top performance level. In this quick tip, Jeff Shore, a real estate sales trainer, keynote speaker and author, shares what differentiates top performers from the rest of the pact. Jeff Shore provides proven strategies for professionals as one...
Posted On: January, 13, 2013 | Categories:
Resume Tips
Whether you're out of work looking for another job or are at the end of your rope at a dead-end job, it seems that everyone is drafting a resume these days. It's truly a buyers' market in the job market today, and you only have 20-30 seconds to make an impression upon your target audience....
Posted On: December, 14, 2012 | Categories:
Sales and Customer Service
Think about a company that delights you, a place of doing business where you feel confident in the product, the service, and the experience. Are you loyal to that company? Now compare that with a company that you're satisfied with but the experience is ultimately just adequate. A study by The Gallup Organization found that...
Posted On: November, 21, 2012 | Categories:
Interview 101 for Job Seekers
We recently attended a seminar where we heard from New York Times best-selling author & former Yahoo! CSO, Tim Sanders. As we reviewed the material, we stopped on pages 4 and 5 of the handout. There, Sanders takes time to reference Duane E. Knapp's book The Brand Mindset, which delineates the four components of building...
Posted On: July, 12, 2012 | Categories:
Interview 101 for Job Seekers
A couple years ago, companies like Google started using offsetting brainteasers in interviews to test applicants' quick logic. The days of prepping for an interview by memorizing your answers to the expected questions and polishing your resume with buzzwords like 'team player'? and 'motivated'? were over. You now had to show your problem solving skills...
Posted On: May, 11, 2011 | Categories:
Interview 101 for Job Seekers
Hiring in the building industry has changed dramatically over the past couple of years. You really have to be sharp these days to get asked in for an interview. However the interview is just one step in a long process. And that process starts long before you step foot in the door for your first meeting.
Posted On: April, 21, 2011 | Categories:
Sales and Customer Service
It's called the 'moment of truth." Everyone throughout the customer service chain '“ from the front desk receptionist, to the sales associate at the new homes site, to the senior executives '“ has experienced this phenomenon at one time or another. It occurs in a split-second, and has the power to cement relationships forever or destroy them before they begin.
Posted On: March, 22, 2011 | Categories:
Sales and Customer Service
Let's face it. Consumer confidence in home purchasing still lags and home sales are harder to close than they were just a few years ago. Today's builder has to take a harder look at the talent pool and the potential candidates they bring in to participate in the sales process.
